產(chan)品(pin)(pin)保(bao)(bao)證及技(ji)術(shu)支持：
一(yi)、質(zhi)(zhi)量保(bao)(bao)證：
1、所(suo)有貨(huo)(huo)(huo)物(wu)(wu)包括零(ling)部件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)五(wu)年(nian)的(de)(de)(de)(de)(de)(de)質(zhi)(zhi)保(bao)(bao)期，保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)期內(nei)免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)上(shang)門維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)、維(wei)(wei)護。
2、產(chan)品(pin)(pin)終身免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，我(wo)公司(si)專門設立維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)電話，全(quan)(quan)年(nian)365天(tian)有專人(ren)(ren)(ren)(ren)值班(ban)并(bing)(bing)安(an)(an)(an)(an)排調(diao)度維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)人(ren)(ren)(ren)(ren)員(yuan)及車輛(liang)。超(chao)過(guo)保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)期的(de)(de)(de)(de)(de)(de)機(ji)器設備(bei)(bei)(bei)(bei)，終生(sheng)維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)、保(bao)(bao)養(yang)(yang)，維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)時(shi)只收部件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)成(cheng)(cheng)本(ben)費(fei)(fei)(fei)(fei)，不記人(ren)(ren)(ren)(ren)工費(fei)(fei)(fei)(fei)。
3、在(zai)接(jie)到(dao)上(shang)門維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)通知后(hou)(hou)，我(wo)方(fang)(fang)(fang)在(zai)10分鐘內(nei)響(xiang)應(ying)，24小(xiao)時(shi)內(nei)趕到(dao)現(xian)(xian)場(chang)，查找原因，提(ti)(ti)出(chu)解(jie)(jie)決(jue)方(fang)(fang)(fang)案(an)(an)(an)，并(bing)(bing)工作(zuo)直(zhi)至故障(zhang)(zhang)完(wan)(wan)全(quan)(quan)恢(hui)復正(zheng)常(chang)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)為(wei)止，一(yi)般(ban)問題(ti)(ti)在(zai)2小(xiao)時(shi)內(nei)解(jie)(jie)決(jue)。
4、我(wo)公司(si)在(zai)各省，設有備(bei)(bei)(bei)(bei)品(pin)(pin)備(bei)(bei)(bei)(bei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)庫，備(bei)(bei)(bei)(bei)有大量的(de)(de)(de)(de)(de)(de)備(bei)(bei)(bei)(bei)品(pin)(pin)備(bei)(bei)(bei)(bei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)，能隨(sui)時(shi)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)備(bei)(bei)(bei)(bei)品(pin)(pin)備(bei)(bei)(bei)(bei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)，提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)產(chan)品(pin)(pin)更新(xin)、改造服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)。
5、保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)期結束前，由我(wo)方(fang)(fang)(fang)技(ji)術(shu)人(ren)(ren)(ren)(ren)員(yuan)和(he)采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)代(dai)表進(jin)(jin)(jin)行(xing)一(yi)次全(quan)(quan)面檢(jian)查，任何缺陷(xian)由我(wo)方(fang)(fang)(fang)負責(ze)修(xiu)(xiu)(xiu)(xiu)理(li)(li)，在(zai)修(xiu)(xiu)(xiu)(xiu)理(li)(li)之后(hou)(hou)，我(wo)方(fang)(fang)(fang)將缺陷(xian)原因、修(xiu)(xiu)(xiu)(xiu)理(li)(li)內(nei)容(rong)、完(wan)(wan)成(cheng)(cheng)修(xiu)(xiu)(xiu)(xiu)理(li)(li)等(deng)內(nei)容(rong)報(bao)告(gao)給采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)，報(bao)告(gao)一(yi)式兩份。
6、我(wo)方(fang)(fang)(fang)保(bao)(bao)證貨(huo)(huo)(huo)物(wu)(wu)是全(quan)(quan)新(xin)、未使用(yong)(yong)(yong)過(guo)的(de)(de)(de)(de)(de)(de)。是采(cai)(cai)(cai)用(yong)(yong)(yong)先進(jin)(jin)(jin)的(de)(de)(de)(de)(de)(de)技(ji)術(shu)、優(you)質(zhi)(zhi)的(de)(de)(de)(de)(de)(de)材料和(he)零(ling)部件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)、一(yi)流的(de)(de)(de)(de)(de)(de)工藝、嚴格(ge)的(de)(de)(de)(de)(de)(de)質(zhi)(zhi)量管理(li)(li)為(wei)買方(fang)(fang)(fang)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)技(ji)術(shu)先進(jin)(jin)(jin)、質(zhi)(zhi)量上(shang)乘、外(wai)觀美觀并(bing)(bing)完(wan)(wan)全(quan)(quan)符(fu)合(he)規定的(de)(de)(de)(de)(de)(de)質(zhi)(zhi)量、規格(ge)、性能要求(qiu)的(de)(de)(de)(de)(de)(de)產(chan)品(pin)(pin)。
7、我(wo)方(fang)(fang)(fang)保(bao)(bao)證所(suo)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)貨(huo)(huo)(huo)物(wu)(wu)在(zai)正(zheng)確安(an)(an)(an)(an)裝(zhuang)(zhuang)、正(zheng)常(chang)使用(yong)(yong)(yong)和(he)維(wei)(wei)護保(bao)(bao)養(yang)(yang)的(de)(de)(de)(de)(de)(de)情況下，具(ju)(ju)有使買方(fang)(fang)(fang)滿(man)意(yi)(yi)的(de)(de)(de)(de)(de)(de)使用(yong)(yong)(yong)性能和(he)使用(yong)(yong)(yong)壽命。
二、安(an)(an)(an)(an)裝(zhuang)(zhuang)和(he)調(diao)試服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：我(wo)方(fang)(fang)(fang)將在(zai)合(he)同(tong)簽訂(ding)后(hou)(hou)2天(tian)內(nei)向買方(fang)(fang)(fang)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)安(an)(an)(an)(an)裝(zhuang)(zhuang)、調(diao)試方(fang)(fang)(fang)案(an)(an)(an)及相(xiang)關資料，并(bing)(bing)按有關標(biao)準(zhun)在(zai)合(he)同(tong)簽訂(ding)后(hou)(hou)20天(tian)內(nei)全(quan)(quan)部安(an)(an)(an)(an)裝(zhuang)(zhuang)調(diao)試所(suo)需的(de)(de)(de)(de)(de)(de)費(fei)(fei)(fei)(fei)用(yong)(yong)(yong)我(wo)方(fang)(fang)(fang)承擔(dan)，并(bing)(bing)對所(suo)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)貨(huo)(huo)(huo)物(wu)(wu)及其內(nei)在(zai)的(de)(de)(de)(de)(de)(de)安(an)(an)(an)(an)裝(zhuang)(zhuang)質(zhi)(zhi)量負部責(ze)任。
三(san)、維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：在(zai)接(jie)到(dao)采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)故障(zhang)(zhang)通知后(hou)(hou)，我(wo)方(fang)(fang)(fang)在(zai)10分鐘內(nei)作(zuo)出(chu)響(xiang)應(ying)，24小(xiao)時(shi)內(nei)到(dao)達現(xian)(xian)場(chang)，2小(xiao)時(shi)內(nei)解(jie)(jie)決(jue)故障(zhang)(zhang)。并(bing)(bing)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)每(mei)四個月(yue)一(yi)次的(de)(de)(de)(de)(de)(de)巡(xun)(xun)檢(jian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)。
四、技(ji)術(shu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：
我(wo)方(fang)(fang)(fang)派合(he)格(ge)的(de)(de)(de)(de)(de)(de)現(xian)(xian)場(chang)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)人(ren)(ren)(ren)(ren)員(yuan)，為(wei)采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)上(shang)門技(ji)術(shu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，確保(bao)(bao)所(suo)供(gong)(gong)(gong)(gong)(gong)貨(huo)(huo)(huo)物(wu)(wu)安(an)(an)(an)(an)全(quan)(quan)、正(zheng)常(chang)投運(yun)(yun)。我(wo)方(fang)(fang)(fang)隨(sui)貨(huo)(huo)(huo)物(wu)(wu)向買方(fang)(fang)(fang)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)產(chan)品(pin)(pin)使用(yong)(yong)(yong)說明書、產(chan)品(pin)(pin)合(he)格(ge)證、保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)卡及相(xiang)關的(de)(de)(de)(de)(de)(de)配(pei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)和(he)技(ji)術(shu)資料。
五(wu)、培(pei)(pei)(pei)訓(xun)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：為(wei)使合(he)同(tong)貨(huo)(huo)(huo)物(wu)(wu)能正(zheng)常(chang)安(an)(an)(an)(an)裝(zhuang)(zhuang)和(he)運(yun)(yun)行(xing)，我(wo)方(fang)(fang)(fang)有責(ze)任為(wei)采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)相(xiang)應(ying)的(de)(de)(de)(de)(de)(de)技(ji)術(shu)培(pei)(pei)(pei)訓(xun)，培(pei)(pei)(pei)訓(xun)內(nei)容(rong)與工程進(jin)(jin)(jin)度相(xiang)一(yi)致。培(pei)(pei)(pei)訓(xun)時(shi)間、人(ren)(ren)(ren)(ren)數(shu)、地(di)(di)點(dian)等(deng)具(ju)(ju)體內(nei)容(rong)由采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)確定。我(wo)方(fang)(fang)(fang)為(wei)采(cai)(cai)(cai)購(gou)(gou)人(ren)(ren)(ren)(ren)培(pei)(pei)(pei)訓(xun)人(ren)(ren)(ren)(ren)員(yuan)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)貨(huo)(huo)(huo)物(wu)(wu)、場(chang)地(di)(di)、資料等(deng)培(pei)(pei)(pei)訓(xun)條件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)。
六、保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)期后(hou)(hou)的(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：每(mei)半年(nian)進(jin)(jin)(jin)行(xing)跟(gen)蹤走訪，征(zheng)求(qiu)用(yong)(yong)(yong)戶(hu)意(yi)(yi)見(jian)，需提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，僅收取(qu)(qu)維(wei)(wei)修(xiu)(xiu)(xiu)(xiu)配(pei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)的(de)(de)(de)(de)(de)(de)成(cheng)(cheng)本(ben)費(fei)(fei)(fei)(fei)，不再另行(xing)收取(qu)(qu)人(ren)(ren)(ren)(ren)工費(fei)(fei)(fei)(fei)。
七(qi)、售后(hou)(hou)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：
售前服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)
免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)實地(di)(di)勘察，取(qu)(qu)得具(ju)(ju)體數(shu)據
以客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)為(wei)中(zhong)心，為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)多種完(wan)(wan)善的(de)(de)(de)(de)(de)(de)可行(xing)性方(fang)(fang)(fang)案(an)(an)(an)供(gong)(gong)(gong)(gong)(gong)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)參考
設計圖紙，得出(chu)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)滿(man)意(yi)(yi)的(de)(de)(de)(de)(de)(de)方(fang)(fang)(fang)案(an)(an)(an)
售中(zhong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)
嚴格(ge)按產(chan)品(pin)(pin)的(de)(de)(de)(de)(de)(de)企業標(biao)準(zhun)進(jin)(jin)(jin)行(xing)全(quan)(quan)天(tian)候安(an)(an)(an)(an)裝(zhuang)(zhuang)
安(an)(an)(an)(an)裝(zhuang)(zhuang)完(wan)(wan)畢后(hou)(hou)請客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)驗收并(bing)(bing)征(zheng)求(qiu)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)意(yi)(yi)見(jian)，填好質(zhi)(zhi)量反饋單(dan)。
完(wan)(wan)成(cheng)(cheng)對產(chan)品(pin)(pin)使用(yong)(yong)(yong)的(de)(de)(de)(de)(de)(de)指導
售后(hou)(hou)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)
保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：產(chan)品(pin)(pin)實行(xing)十五(wu)年(nian)免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)保(bao)(bao)修(xiu)(xiu)(xiu)(xiu)，終身維(wei)(wei)護，快捷迅速地(di)(di)為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)所(suo)需零(ling)配(pei)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)
電話支持：設立客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)熱線，第一(yi)時(shi)間處(chu)理(li)(li)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)在(zai)使用(yong)(yong)(yong)產(chan)品(pin)(pin)過(guo)程中(zhong)的(de)(de)(de)(de)(de)(de)問題(ti)(ti)
現(xian)(xian)場(chang)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：24小(xiao)時(shi)內(nei)到(dao)達客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)使用(yong)(yong)(yong)現(xian)(xian)場(chang)，解(jie)(jie)決(jue)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)在(zai)使用(yong)(yong)(yong)中(zhong)的(de)(de)(de)(de)(de)(de)問題(ti)(ti)
版本(ben)升(sheng)級：免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)提(ti)(ti)供(gong)(gong)(gong)(gong)(gong)有關項目詳(xiang)細(xi)的(de)(de)(de)(de)(de)(de)咨詢和(he)軟(ruan)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)的(de)(de)(de)(de)(de)(de)版本(ben)升(sheng)級
保(bao)(bao)駕服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)：建立客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)檔案(an)(an)(an)，對客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)實行(xing)跟(gen)蹤服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，免(mian)(mian)(mian)費(fei)(fei)(fei)(fei)為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)進(jin)(jin)(jin)行(xing)年(nian)度巡(xun)(xun)檢(jian)和(he)定期保(bao)(bao)養(yang)(yang).
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